Cybersecurity 101 for Property Managers

Cybersecurity is an increasingly important concern for building owners, as the use of technology in building systems and infrastructure continues to grow. In property management, we are responsible for ensuring the safety and security of their buildings and the people who use them, and this includes protecting against cyber threats.

The use of connected devices and systems in buildings is a key consideration. Security cameras, HVAC systems, digital directories and elevators, all of which may be connected to the internet are vulnerable to cyber attacks. Ensure that these devices and systems are properly secured, with strong passwords and regular updates to software and firmware. Consider isolating critical systems so that if one is compromised, other systems will not be impacted.

Another important consideration is the overall network security. Consult with the appropriate IT personnel to ensure that networks are properly configured and protected, with firewalls and other security measures in place to prevent unauthorized access. Review your procedures for removing building personnel or vendors who no longer have a need access. Be aware of the potential risks associated with wireless networks and take steps to secure these networks as well.

Third-party vendors and contractors bring with them additional risks as they may store or share passwords among technicians or leave them unsecured. Many building systems and infrastructure are managed by third-party vendors, and building managers should ensure that these vendors have adequate security measures in place.

Consider having a plan in place for responding to security breaches. This should include procedures for identifying and responding to cyber security incidents, as well as procedures for reporting incidents to the appropriate authorities. Security training for employees and tenants is also recommended to help them understand the risks associated with cyber threats and how to protect against them.

Overall, cybersecurity is an important consideration for building owners and managers, and it is essential to take steps to protect our buildings and the people who use them from cyber threats. By implementing strong security measures and having a plan in place for responding to security breaches, building owners can help to ensure the safety and security of their buildings.